Frequently Asked Questions

What is the difference between quartz and natural stone?

Quartz is an engineered material made by grinding natural quartz into a powder and mixing it with resin and other materials. The mixture is then pressed into slabs, cooled, polished, and trimmed. Quartz has little variation in pattern, color, or texture. Marble, granite, and quartzite are naturally occurring stones. Natural materials will have variations in pattern, color, texture and veining. See our products page for more information.

What determines the price of a stone?

For natural stones, availability is a considerable factor in pricing. The more rare the material, the more expensive. For other materials, thickness, pattern intricacies, and brand play a role.

Which stone is the most durable?

Durability can be determined in a few ways. A common consensus is that quartz is the most durable material for interior applications. It is also the easiest to maintain as it is non-porous.

Quartzite is generally considered the hardest material. It is an extremely hard natural stone that requires a diamond blade to cut.

For outdoor applications, granite is considered the most durable material as it withstands freezing temperatures and can handle direct sunlight and other harsh weather while staying true to its color and form.

What is the timeframe from template to installation?

Template to installation typically takes between 10-15 business days.

Do you disconnect and reconnect the plumbing or electrical?

Plumbing and electrical are not included in our services. Prior to installation, customers are responsible for disconnecting and reconnecting plumbing, electrical, and/or gas.

Do I need to seal my countertops? How often should my countertops be sealed?

Due to the porous nature of natural stone, granite, marble, and quartzite countertops typically need to be sealed. The frequency depends on the type of stone and how often the countertop is used. See our product page and select the desired stone for more information.

Do you carry full slabs in stock?

Yes, we have a variety of in-stock colors in granite, marble, and quartz. See our product page and select the desired material for specific colors. For size enquiries, please call our showroom office at (919) 363-6990.

Can I provide my own sink?

Yes, we kindly ask that under-mount customer-provided sinks be delivered at the sink check-in in front of our Raleigh facility. Please note we do not install farmhouse sinks; farmhouse sinks are recommended to be installed with cabinetry before countertop template.

I’m a homeowner working with a builder/contractor

Process

Confirm Scope of Work
- Your builder will contact our team to confirm the scope of work.
Schedule Selections Appointment
- Our team will work with you or the builder to schedule an appointment to make selections.
Make Selections
- Your dedicated showroom team member will provide design and consultation services alongside your designer to help achieve your vision!
Receive Quote
- We will send your builder a quote sheet with all the selections made during your appointment.
Schedule Template and Installation Day
- Our team will set up an appointment to digitally template and install your countertops 7-14 days apart.
Fabrication
- Our CAD team will program our machines using the template to prepare for fabrication. Digital layouts are sent to the builder/homeowner upon request during the selection phase. See our technology.
Installation
- Our team will install your countertops with precision and care.

Price Inquiries

Due to our builder programs, pricing on certain materials may vary depending on your builder. Please notify our team of the name of your builder/contractor so we can verify the project and ensure a seamless process.

Our builder partner process requires us to work within the parameters of our builder programs and unique scope of work. We will not disclose initial pricing to the homeowner until the builder and the scope of work are verified.

I’m a DIY homeowner

Process

Get a Quote
- Our experts will give you the best price possible depending on the needs of your project.
Make your selections
- Meet with one of our experts in our main showroom to select the material for you.
Schedule Template and Installation Day
- Our team will set up an appointment to digitally template and install your countertops 7-14 days apart.
Fabrication
- Our CAD team will program our machines using the template to prepare for fabrication. Digital layouts are sent to the builder/homeowner upon request during the selection phase. See our technology.
Installation
- Our team will install your countertops with precision and care.

Price Inquiries

We offer Level 1- 4 quartz and Level 1-3 natural stone in stock. For inquiries, please send us the scope of work and we will provide a quote. Get a Quote.